Dave Townsend met and exceeded all expectations. He helped get me into a new 2020 X5 and I will be back to BMW Murrieta for all my future car needs.
I took my 2015 535i in for rear tires and an oil change. The process was very organized. I really like how they are now videoing the initial inspection. Also, I was informed of my upcoming maintenance schedule. This is a first for me at this location in 3 years
They worked with us and provided us with what we wanted not what they had to sell.
I always receive quality work and excellent customer service
Victoria ( of Murrieta ) is so helpful / accommodating
My experience there is always great and friendly and let me just say that my service tech is the best.... but if there's one thing that i would like to see change is when I call, text, or email to set up an appointment to service my vehicle It takes for ever for a response, I understand that it gets busy at times and not everyone is at their desk but if the service techs had a system to check their messages, emails, texts, every 15 to 30 min the response time would be better. Even if its just to let us ...
Good price excellent service and friendly people.
Overall, the dealership was very pleasant to work with. Pricing was excellent. Dave was very prompt to answer any questions or concerns. He made sure any concerns were addressed even after the car was purchased.
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