Customer Testimonials
Very courteous and professional service. Would recommend to friends and family to come here! Will come back for service on my vehicle.
Even though I live over an hour away, I went with this dealership because they were very professional, courteous, and helped me to choose the perfect vehicle for me with excellent financing options.
Took it in for a covered warranty repair and they performed it well, on time, and they provided me with a loaner vehicle for a day while they fixed the issues with my vehicle. Very happy with the overall experience.
Friendly, knowledgeable, keep you updated every step of the way. When you visit it is like being with family.
This is a great dealership! Always does a great job explaining everything. Everyone I have encountered here is always pleasant and courteous! I will continue to come here for service.
My rep Victoria is truly amazing all ways give me the best service whenever im there
Went the extra mile to help us get into the right car for us, responded to questions after the sale.
Outstanding service department! They are courteous, professional and skilled at all levels. Very high quality personnel.
My Experience with BMW of Murrieta
I want to make it clear that this review reflects my personal experience. Every customer’s situation is different, and while my experience was disappointing, someone else’s may be completely positive. My intention is simply to share what happened so others can make their own informed decisions.
I placed what I understood to be a refundable deposit for a future vehicle allocation. When I later decided to cancel and requested a refund, the process became far more difficult than I expected. Despite multiple attempts to resolve the matter directly with the dealership, I ... Read More DealerRater - Jul 11, 2026
Excellent customer service at this dealership. From the sales department to the service department I have always received the best care. I live in Riverside where there is a bmw dealership, yet I still travel to this one because their customer service is so much better!
BMW of Murrieta is usually pretty good with their service; however, the Service Technicians are extremely lackadaisical. I will NEVER repeat NEVER have them wash my car again! it was dirtier than when it arrived. My service Technician was hard to get a hold of and when I came to pick up my vehicle nothing was done, as a matter of fact they did estimates on everything except what I asked for. This dysfunctional service came with a $289.00 price tag for absolutely nothing!
This was my first service appointment since my lease with BMW of Murrieta. After a great experience with the less I was not surprised to have a wonderful service experience. My Service Advisor was John Crook. He kept me updated on the progress of my vehicle. Everything was completed in a timely manner. Everyone at this dealership has been very friendly and knowledgeable. I would recommend BMW of Murrieta to anybody wanting to purchase/lease a BMW.
Excellent client experience and follow up. From sales to finance; experience was exceptional. Would refer others.
John always provides me with the best service. It’s always a pleasant time when I get my car serviced at Murrieta BMW.
I had the best carbine experience ever at BMW of Murrieta. The best part about it was Jolene my representative. Everything went so fast and so smooth thanks to Jolene. Finance was very thorough and very friendly. Best car buying experience ever. If you’re looking for a great car buying experience, make sure you visit Jolene.
Jolene was my advisor, and this was my first time buying a car. She made the whole experience easy and stress-free. I was able to test drive and look at several cars before making my decision. Jolene made sure I was happy with the car I chose, answered all of my questions, and even followed up with me after my purchase. I really appreciated her help and would recommend her to anyone looking to buy a car.
This place is so clean and everyone is very friendly. Love the snack bar 🤗 and my kid never get bored while waiting.
Travis and team were professional and kind. Went out of their way to make me feel valued and welcomed. Offered ride service to run errands instead of waiting the whole time.
Very grateful for service advisor Ronaldo Toledo And his team, always taking amazing care of my family as their own. It is their love and dedication that defines BMW of Murrieta GREAT!!!
The customer service was first class. The rep didn’t try and sell me on anything that wasn’t needed on my car and I appreciated that. I went in on a Saturday for a collapsed engine mount and they had my car repaired and ready for me on Monday.
No paperwork, proper repair was not done per the recall. Vehicle is putting further harm by driving it without proper fluids in it.
I had the most amazing experience at BMW Murrieta. Rodrigo was our client advisor and he was patient, knowledgeable, and passionate about not only BMWs, but all cars. I never felt pressure or impatience from him. We were there for hours and my 17 year old son said that when he can he wants to go back to BMW Murrieta just to buy a car from Rodrigo. It was the BEST car buying experience I have ever had.
Very professional and clean facility. Wonderful experience great service advisors. Helpful and courteous employees that understand your needs.
Consistent great service. Open, welcoming environment. Do what they say. Deliver value for the client. Service advisors are knowledgeable, talented, and personable. Victoria consistently exceeds expectations.
I want to recognize Victoria Guthery in the service department for her outstanding customer service. Every time I bring my BMW in for service, she consistently goes above and beyond to make sure I am taken care of.
During my most recent visit, Victoria was exceptional. She was straightforward, honest, and thorough in explaining what my vehicle needed, making the entire process easy to understand and stress-free. I truly appreciate her professionalism, transparency, and attention to detail.
What stands out most is that I always leave feeling valued as a customer. Victoria takes the time to answer questions, communicate clearly, ... Read More DealerRater - Jun 12, 2026
I purchased my BMW here. Sales are friendly and professional. It could be better if they had the tire and oil level inspected before handing the car to me.
Riverside BMW is a little easier fpr me to get to BUT...BMW Murrieta is the place to go you can TRUST them to service your BMW and have peace of mind knowing that they are the BEST.Ken Cimmino my Service Mgr. is the BEST stays on top of my service and he is one of reasons I pick BMW Murrieta.
Very professional, friendly. Completion as promised. Highly recommend. Clean facility, these are all the reasons I choose to drive a BMW.
Devon Tarantino's personality had me, and my wife sold from start to finish. Very professional, humble, non-aggressive, understanding, active listener, can-do attitude. He also thanked my wife and me for our dedication (30 years of military service). It was like coming home to the BMW family. V/r Kynan T. Henderson (K.T.) United States Marine Corps Retired
Negotiated with 7 dealers and they came in with the best price and I was able to take delivery in 48 hours from first contact. Would definitely deal with them again.
Wow, what an awesome experience. Gustavo Padilla went above and beyond when it came to showing us ALL of our options. We ended up leaving in a new 330i M Series. This is our 6th car with them. He is the man you need to see when you stop there for a car. I can almost guarantee you won't leave disappointed. Gus will also take the time to show you as much of the car's features as possible. No time no problem. You can go back later and he will make the time to help you. I can'... Read More DealerRater - May 27, 2026
A great experience as usual. Victoria is always great to work with and talk to about all my issues and options!
Great team of people. Professional and friendly. Highly recommended if you are in the market.
Outstanding service made me feel at home like part of the family. No one being pushy or persistent. Nice facility !
This was my second time leasing a vehicle from this establishment, and both times have been a great experience. They have had a great selection of vehicles, and I appreciate the time spent with me for questions and test drives.
Great experience shopping at BMW Of Murrieta. 10/10 for my salesman Raul. Very honest!
Great experience working with the team. I highly recommend working with this dealer in you're in the market for a BMW.
Ken is always very professional and courteous. We have been coming to this dealership for many years. The service department is very good and Ken always goes the extra mile to make sure everything is covered. If you are looking for the best BMW dealership for purchasing and for service, I highly recommend Ken and BMW of Murrieta
It has always been an excellent experience. I actually look forward to bringing my car in for service because it’s a modern and clean dealership. The staff is hospitable, and well trained ensuring their customers feel valued and recognized. The repair work is done right the first time and the dealership makes sure the customer is completely satisfied.
I love coming to this dealership. They are very friendly and accommodating. This is my second time leasing a car from this dealership and it was made possible by Brandon and Thomas Forget.
BMW MURRIETA is top of the line customer service. John Crook in the service department has been my service advisor for years the best nice and friendly professional advisor! Craig in Sales has been great too!
Smooth salesman:))) No Pressure, no stress while making the best decision when buying a beautiful BMW.
I’ve made 4 decisions to continue buying the best car ever! This dealer in Murrieta is the best. Coffee, water, snacks and a clean welcoming car dealer. Everyone there are very friendly, so why go to another dealer when you have the BEST in front of you!
I’... Read More DealerRater - Apr 21, 2026
I came in with my grandmother for a service appointment and Victoria was really supportive with my grandmothers needs.
I would like to commend the excellent service and staff. My advisor, Victoria, and my technician, Jamal, consistently provide outstanding support and professionalism. Their dedication greatly enhances my experience. I have purchased multiple BMW vehicles from Hendrick BMW of Murrieta and intend to continue choosing them as my primary dealership for future purchases
First time bringing my 740i in for service. Outstanding service advisor, Victoria Guthery at BMW MURRIETA- very professional, attentive, knowledgeable, and truly went above and beyond expectations. Would recommend her to family and friends.
First time bringing my vehicle here. My Advisor Alexandra was friendly and knowledgeable. All around a great experience.
Quick and transparent service. Professional and courteous sales representatives. Overall a good experience. Would recommend to family and friends.
Allison and Ronaldo were great people. You can really see service advisors here have great culture and take care of you in the best way possible.
Was happy with the ease & promptness of making a service appointment. Very happy with my service advisor. The only surprise was the end cost. The 1st quote that was told to me was 1,200 something & it ended up 1,700 something. There was a range on the paperwork when I picked it up. Over all I was happy with my experience.
I appreciate working with Ronaldo Toledo for service on our cars. He cares about customer satisfaction.
I brought my BMW X7 in for tires and ended up needing unplanned repairs, but Samantha at BMW Murrieta made the entire process incredibly smooth. She quickly arranged a 2026 X7 M60i loaner for me, which was a fantastic experience and certainly gave me something to think about for the future. Her professionalism kept everything efficient and stress-free while my vehicle was in the shop.
Always great, friendly and prompt service. I always look forward to taking my car there for service.
The dealership is professional, clean and welcoming. I didn’t feel pressured, the overall experience was positive.
I love taking my car to this dealership for service. Samantha helped me quickly get the service I needed and prioritize proactive maintenance. Everything was done faster than expected.
Great service!! A special thanks to Samantha Smith for her exceptional and attentive service—thank you, Samantha!
Zero communication from dealership after numerous commitments from corporate and service department. The only associate who reached out was Allison, after she was thrown into the mix.
I brought in my dads 2011 Cadillac. Bad motor mounts. Parts dept had to find oem parts on the east coast to fix the car. It was better than perfect.
This was definitely the best treatment I have ever received at a dealership. The service was excellent the work and quality of service done to my car was beyond words. Thank you BMW of MURRIETA Clara Givens
Gus greeted me on my arrival and he handled the test drive, purchase and was very accomodating. Everyone I met showed the greatest respect and care. I picked up my car and scheduled an appointment with Devin to learn all the capabilities of it. Thank you for the experience.
Travis Hardy is truly a pleasure to work with, attentive, detailed, he truly cares for the customer that he is serving. He should be receiving a promotion for the work that he does.
We purchased a vehicle from BMW Murrieta in 2024 and initially had a very positive experience. The sales process was smooth, the deal was fair, and both the sales manager and finance team took time to walk us through the full range of services and amenities available at the dealership. One of the key selling points — and a deciding factor in our purchase — was the loaner car program. We were specifically shown the service area and walked through exactly how the loaner process worked. That commitment carried real weight in our decision to spend $80k+ with this dealership.
Our first two ... Read More DealerRater - Feb 25, 2026
Recall work was completed on time and very professional. Dealer was willing to pick me up and drop me off.
Ken C. made sure my service experience was top tier. Reliable and communicative as always.
I have been servicing my vehicles with BMW of Murrieta for over four years. Until this visit, my experiences had been consistently positive, with only minor issues along the way.
Unfortunately, my most recent service visit on 02/10 was extremely frustrating and showed a side of the dealership I had never experienced before.
Service Timeline
My vehicle remained at the dealership for two weeks for four overlapping concerns, in addition to a routine oil change. Of those concerns, only one appears to have been addressed properly. The remaining issues were marked as “could not verify customer concern,” despite my service advisor ... Read More DealerRater - Feb 16, 2026
Great customer service experience. My advisor was very helpful and thorough explaining my service for my M4.
Not sure why they want us to do a $300 tire alignment for a brand new a one year old car !!
My wife and I purchased a used vehicle from BMW of Murrieta in December 2025. After finding the car we wanted, we reached out to the dealership, and the sales advisor, Dave Townsend, assisted us. We can't say how pleased we were to work with Dave and the team at BMW of Murrieta. Purchasing a car online, and from a different state, was definitely a first for us. We were sceptical and reluctant to purchase a vehicle without seeing or test driving it. However, Dave made this process extraordinaryily easy. He provided us with photos, videos, and all the documentation ... Read More DealerRater - Feb 10, 2026
Great service experience. Scheduled an at home service over text with ease. Tech called ahead, arrived on time, and very polite
Great customer service in all aspects, My number one dealership to go too. John crook is the one I always go to!
Hands down my favorite dealership. Dealt with several other car brands but BMW is a different experience all together.
Amazing experience purchasing my BMW X3 for my daughter! Couldn’t ask for a best sales person Freddy Haddad! Rick Hewittson did amazing budgeting monthly purchase for the vehicle .. I definitely will continue to purchases here at this marietta BMW . They’re amazing fast easy service no struggling on time getting in and out with zero problems. Burt did all my paperwork he fast preparing it and getting it all together . I didn’t have to wait on signing to long he definitely got stuff done for us !! Mrs Payne
The BEST BMW Dealership in California, if not the nation. I have bought 11 different BMWs from this dealership. I live over an hour away and service at this dealership rather than go to other BMW dealerships that are a lot closer.
Our sales person Jolene, was fantastic and our time with finance staff was quick and easy. The follow up to set up the BMW Genius tutorial, below average.
The dealer finished the work in the exact time that was quoted, and for the quoted price. Service advisor was terrific. Loaner car process was fast and simple. Good BMW dealership!!!
We trust our service advisor Samantha at this dealership. We’ve been coming here since they opened and have had all our BMW’s in for routine maintenance and repairs. We value her customer service and her loyalty. She’s family to us
Went in for a service due to a recall about the starter for my car. Service was fast and efficient. Staff were great at explaining every details.
Dealership is efficient with grate people welcoming every time you go to the dealership So satisfying when taking your car for service and the service people get back to you very quickly to let you know what's going on with your car.
BMW of Murrieta is honestly the best. I’ve been in the market for a new BMW and contacted several and BMW of Murrieta went above and beyond. Freddy helped me and made the whole process super easy and I felt zero pressure. Highly recommend Freddy and BMW of Murrieta!
As usual, great service! In and out in a little over an hour. Reynaldo was very professional and attentive.
I went in for oil and filter service my 2025 BMW X5 50e and I have to say, this place has not disappointed at all! Very Professional and Courteous.
Staff was very friendly. The inventory was much more reasonable than other so-cal dealers.
The only thing good about this dealership was the Salesman Mark D he was great.Everybody after that was no great.Bought a car and luckily bought the two day option for 250$ because the car didn't make the 12 mile drive home with out the coolant system light coming. on .The Second key they gave me did not function so half the tech would not work ...So much for there thorough used car inspection .I exercised my 2 day option which nobody there new how it worked and were going to charge me a 500$ restock fee....Long story short don't ... Read More DealerRater - Jan 5, 2026
Bought a used car from out of town, so I only spoke to them through the phone/text. The slight lack of communication was a little frustrating, and the car was shipped late. They said there were no scratches and that it was perfect, but I noticed a couple of dents through the video they sent me. Luckily they had it fixed at no charge and then shipped it. Upon arrival I noticed another scratch that was not fixed well with touch up paint.
Samantha Smith was super nice! Always a great experience at service dept of BMW Murietta!! Very professional!
everyone was courteous and professional. Allison my service advisor was top notch, she's a great representative for your firm
I was well treated from arrival and service was completed on time and on budget as estimated.
Excellent customer service from Jairo Hernandez. the manger was amazing and try to help me to get the car.
The dealership is excellent, the facility, the atmosphere, etc. However, in this instance, the service rep did not communicate the service's progress. I had to call and receive an update. Left a few voicemails with no return call. This is especially important if you are out of a vehicle for 4 days.
The sales Reo Karla Carranza was amazing; she matched the price from other car dealers.
Allison Wentland at BMW of Murrieta's Service Department has been very professional in every encounter we've had. She has gone above and beyond in courtesy, respect, and professionalism. For over five years, we have consistently requested Allison as our Service Advisor, as she always makes us feel welcomed and comfortable with her positive attitude and kindness. We thank you for all your excellent service.
The finance representative was very unprofessional at BMW of Murrieta. It would benefit you to hire a more professional representative
Everyone was very polite - very clean - excellent service and explained everything completely. Nice work - I will be back !
car NOT fixed!!! broke down again next morning after repair of water pump / thermostat failure. SAME issue again! I am not paying again to fix the same issue . Not happy with car and sevice department.
Excellent service and beautiful dealership. Very helpful and professional. Nick Howard was very knowledgeable and helpful in getting my vehicle serviced.
I recently had the pleasure of working with Dave Townsend at BMW of Murrieta. He was absolutely amazing and went well above and beyond to make sure I was happy with my first BMW. I would highly recommend Dave to anyone looking for a BMW!
I really enjoy going to this location. I always walk out feeling like the team there cares about me and my experience.
Had a wonderful experience. The team was incredibly helpful with what I wanted and didn’t waste anytime.
Gustavo is excellent, he and his team Raul Vega keep remind me and patiently explained anything that my concern.
The process is smooth and dealership has good number of inventory and Gustavo try to find the right car on the last minutes of deal, because its the last day, and no one knows if the incentive will be gone or stay for another month which is its got extended lol.
Anyway its better experienced that first time I got my car, need to find a good salesman like Gustavo.
No selling service that I do not needed. Overall Hendrick need ... Read More DealerRater - Nov 10, 2025
Excellent customer service all around. Service advisor went out of his way to meet my requests. Will highly recommend this dealership
Very friendly and professional staff. Excellent customer service and fair pricing. They take great care of you here.
John, my service advisor was amazing. Was very friendly professional, is definitely an asset to BMW in Murrieta.